Episode #5- Dealing with ANGRY and UPSET- Joe Iemma

Property Management has a natural level of conflict ‘built-in’ so having skills to diffuse angry and upset owners is essential. Joe Iemma manages a team with 1000 doors on the Northern Beaches in Sydney NSW and in this podcast shares with his 32 years of experience and wisdom as a frontline property manager on how to diffuse ANGRY and UPSET fast!